General Terms and Conditions

1. PREMISS – CONCEPT OF PACKAGE TRAVEL

Whereas:

(a)The organiser and the seller of the tourist package, to whom the consumer is addressing, must be in possession of administrative authorisation to carry out their activities;

(b) The consumer has the right to receive a copy of the contract for the sale of a tourist package (pursuant to Article 85 of the Consumer Code), which is an essential document to access the Guarantee Fund referred to in Article 18 of these General Terms and Conditions.

The concept of tourist package (Article 84 of the Consumer Code) is as follows: tourist packages are all inclusive trips, holidays and circuits, resulting from the predetermined combination of at least two of the elements indicated below, sold or offered for sale at a flat rate, and lasting more than 24 hours or extending for a period of time including at least one night:  (a) transport; (b) accommodation; (c) tourist services not ancillary to transport or accommodation (omitted, etc.) … that constitute a significant part of the tourist package.

2. FONTI LEGISLATIVE

The sale of tourist packages, whether they concern services to be provided in Italy or abroad, will be governed by Law No. 1084 of 27/12/1977 ratifying and executing the International Convention on Travel Contracts (CCV) signed in Brussels on 23/4/1970 as applicable, as well as by the Consumer Code.

3. DATA SHEET

Validity of the offers: 01/01/2024 – 31/12/2024 Technical organization: NarteA Servizi Srls, License no. 8166, Emilia Romagna Region Decree of 14 May 2020; Insurance policy: no. 4610785 with the company Europ Assistance Italia Spa for civil liability pursuant to Article 85 of the Consumer Code; E.P.T. authorization: on request. Prices are determined by the costs outstanding and known as of 31/12/2023.

4. RESERVATIONS

The booking request must be drawn up on a specific contract form, if necessary electronic, completed in its entirety and signed by the Customer, who will receive a copy.

The acceptance of the reservation is considered completed, with the consequent conclusion of the contract, only when the organization sends the relative confirmation, also by means of an electronic system, to the customer at the selling travel agency. The information relating to the tourist package not contained in the contractual documents, brochures or other means of written communication, will be provided by Nartea in regular fulfillment of the obligations provided for by Article 87 paragraph 2 of the Italian Civil Code before the start of the trip.

6. PRICE

The price of the tourist package is determined in the Contract, with reference to what is indicated in the catalogue or to the non-catalogue programme and to any topics in the same catalogues or out-of-catalogue programmes that have subsequently occurred. The price may be changed up to twenty days before departure only as a result of changes in: transport costs, including fuel; duties and taxes on certain types of tourist services such as taxes, landing, disembarkation or embarkation fees in ports and airports; exchange rates applied to the package in question.

For such changes, reference will be made to the exchange rate in force on the date of publication of the program as reported in the catalog or on the date reported in any updates. Fluctuations will affect the flat rate of the tourist package in the percentage expressly indicated in the technical sheet of the catalogue or non-catalogue programme.

7. WAIVER OF THE TOURIST PACKAGE. PENAL
8. a) The Consumer who withdraws from the contract before departure will be charged –

Regardless of the payment of the deposit referred to in art. 6 – In addition to the full cost of the registration fee (never refundable), the penalty in the following amount:

10% up to 30 working days before departure; 30% from 30 to 15 days before departure; 50% from 15 to 8 days before departure; 80% from 7 to 4 days before departure; 100% in the previous 3 days.

tale data.

1. b) No refund will be due to the customer in the following cases:

• Cancellation on the day of departure;
• Failure to show up on the day of arrival at the facility or at the airport of departure without giving prior notice to Nartea Servizi srls (no show);
• Interruption of the trip or stay;
• Impossibility of being able to make the trip due to lack or irregularity of documents or visa from expatriation, as well as the fulfillment of currency and health obligations and the existence of all the necessary requirements for the execution of the trip is a personal and non-delegable obligation of the traveler.

(c)| Withdrawals of practices that involve reservations of means of transport by air, sea or rail, are subject, for the part concerning transport, to penalties from IATA or the individual carrier. In the case of pre-established groups, these sums will be agreed on a case-by-case basis at the time the contract is signed.

8. CONSUMER WITHDRAWAL

The Consumer may withdraw from the Contract, without paying penalty, in the following cases:

. Increase in the price referred to in Article 8 of the General Terms and Conditions of Contract to an extent

exceeding 10%.

• In the event of a significant modification of one or more elements of the contract that can be objectively configured as fundamental for the purposes of the use of the tourist package considered as a whole and proposed by Nartea Servizi srls after the conclusion of the contract itself but before departure and not accepted by the Consumer.

In such cases, the Consumer is alternatively entitled:

• To take advantage of an alternative tourist package, among those offered by Nartea Servizi srls, without a price supplement or with the refund of the excess price, if the second tourist package has a lower value than the first;
• Refund of only the part of the price already paid. Such return will be made within seven working days from the time of receipt of the refund request.

9. CHANGES AFTER DEPARTURE

If, after departure, Nartea Servizi srls is unable to provide for any reason (except for a matter of the Consumer’s own act) an essential part of the services contemplated in the contract, it must provide alternative solutions, without any additional price to be paid by the contractor and if the services provided are of a lower value than those provided,

reimburse it in an amount equal to this difference.

If no alternative solution is possible, or if the solution prepared by Nartea Servizi srls is refused by the Tourist for serious and justified reasons, Nartea Servizi Srls will provide, at no additional price, a means of transport equivalent to the original one provided for the return to the place of departure or to the other place that may have been agreed, compatibly with the availability of the vehicle and places and will reimburse him to the extent of the difference between the cost of the services provided and that of the services provided up to the time of early return.

10. SUBSTITUTIONS

The Consumer who renounces may be replaced by another person provided that:

• He informs Nartea Servizi Srls or the seller in writing, no later than four working days before departure, that he is unable to use the tourist package and the personal details of the transferee;
• The substitute satisfies all the conditions for the use of the service (pursuant to Article 89 of the Italian Civil Code).

Tourism) and in particular the requirements relating to passports, visas, health certificates;

• The successor reimburses Nartea Servizi Srls for all expenses incurred to proceed with the replacement to the extent that will be quantified at the time of the communication of the transfer. The transferor and the transferee are also jointly and severally liable for the payment of the balance of the price as well as the costs incurred in proceeding with the replacement. Further methods and conditions of replacement are indicated in the technical data sheet.

11. OBLIGATIONS OF PARTICIPANTS

Participants must be in possession of an individual passport or other document valid for all countries touched by the itinerary, as well as residence and transit visas and health certificates that may be required. They must comply with the rules of normal prudence and diligence and those specific to the countries of destination of the trip, with all the information provided to them by Nartea Servizi Srls, as well as with the regulations and administrative or legislative provisions relating to the tourist package.

12. HOTEL CLASSIFICATION

The official classification of the hotel facilities is provided in the catalogue or in other information material only on the basis of the express and formal indications of the competent authorities of the place where the service is provided.

In the absence of official classifications recognized by the competent Public Authorities, Nartea Servizi Srls reserves the right to provide its own description of the accommodation facility in the catalog or in the brochure, such as to allow an evaluation and consequent acceptance of the same part by the consumer.

13. LIABILITY REGIME

Nartea Servizi Srls is liable for damages caused to the Tourist due to the total or partial non-performance of the services contractually due, whether they are carried out by him personally or by third party service providers, unless he proves that the event was the result of the consumer’s actions (including initiatives taken independently by the latter during the execution of the tourist services) or by circumstances unrelated to the provision of the services. presentations provided for in the contract, by fortuitous circumstances, by force majeure, or by circumstances that the organizer itself could not, according to professional diligence, reasonably foresee or resolve.

14. LIMITS OF INDEMNIFICATION

In any case, compensation for personal injury may not exceed the limits set by the international conventions to which Italy and the European Union are parties.

15. DUTY OF ASSISTANCE

Pursuant to and for the purposes of Article 46 paragraph 2 of the Tourism Code, Nartea Servizi Srls is required to provide the assistance measures to the Tourist imposed by the criterion of professional diligence exclusively with reference to the obligations incumbent on it by law or by Contract.

The Organiser and the seller are exempt from their respective responsibilities (art. 13-14 of the following general conditions) when the non-performance or incorrect performance of the contract is attributable to the consumer or has depended on the fact of an unforeseeable or unavoidable third party, or on a fortuitous event or force majeure.

16. COMPLAINTS AND COMPLAINTS

Any failure in the execution of the contract must be contested by the Tourist without delay so that Nartea Servizi Srls, its local representative or the accompanying person promptly remedy it. The Consumer may also lodge a complaint by sending a registered letter, with acknowledgment of receipt, to Nartea Servizi Srls or to the seller, no later than ten working days from the date of return to the place of departure.

17. INSURANCE AGAINST CANCELLATION AND REPATRIATION COSTS

If not expressly included in the price, it is possible, and indeed advisable, to take out at the time of booking at the offices of the organizer or seller special insurance policies against expenses arising from the cancellation of the package, accidents and luggage. It will also be possible to conclude a service contract that covers repatriation costs in the event of accidents and illness.

18. GUARANTEE FUND

A national guarantee fund has been set up at the Ministry of Productive Activities to allow, in the event of insolvency or bankruptcy of the seller or Nartea Servizi Srls, the reimbursement of the price paid and the repatriation of the Tourist in the case of trips abroad, as well as to provide immediate economic availability in the event of forced return of tourists from non-EU countries in the event of emergencies,  attributable or not to the conduct of Nartea Servizi Srls. The management and operation of the fund shall be determined by decree of the Minister of Productive Activities, in agreement with the Minister of Economy and Finance.

ADDENDUM – GENERAL TERMS AND CONDITIONS OF SALE OF INDIVIDUAL TOURIST SERVICES

1. A) Regulatory provisions Contracts concerning the offer of transport services, accommodation services, or any other separate tourist service, since they cannot be configured as a case of negotiation of travel organization or tourist package, are governed by the following provisions of the Chamber of Commerce relating to the contrary a / a 223; art. 24 to 31, with regard to provisions other than those relating to the organisation contract as well as to the agreements specifically referring to the sale of the individual service covered by the contract.

B)TERMS AND CONDITIONS OF BUSINESS

General Terms and Conditions of Contract for the Sale of Pac. ist art. Article 4(1); art.

5; art. 7; art. 8; art. 9; Article 10, paragraph 1; art. The; art. 15; Art. 17.

The application of these clauses does not in any way determine the configuration of the relevant contracts

as a type of tourist package. The terminology of the above-mentioned clauses relating to the tourist package contract (Nartea Servizi Srls, Viaggio, etc.) must therefore be understood with reference to the corresponding figures of the contract for the sale of individual tourist services (seller, stay, etc.)

Approved by Assotravel, Assoviaggi, Astoi and Fiavet.

Mandatory communication pursuant to Article 17 of Law No. 38/2006

Italian law punishes with imprisonment crimes concerning prostitution and child pornography even if committed abroad.

Respect for children’s rights knows no borders.

REGISTRATION FEE PER PERSON INCLUDES:

– ASSISTANCE OF OUR OFFICES

– PRACTICAL MANAGEMENT COSTS

From 01/02 to 31/12 for weekends and long weekends. Adults: € 15.00 – Children 2/12: € 10.00.